FAQ

ONLINE LEARNING

GENERAL QUESTIONS

What types of workshops and training sessions do you offer?

I offer a variety of workshops, including:

Online Training Sessions: Self-paced, downloadable courses designed for independent learning.

Mini Workshops: Short, focused sessions perfect for quick skill-building.

One-on-One Coaching: Personalized Zoom sessions tailored to your specific goals.

Group Training Sessions: Interactive, live workshops conducted on Zoom for collaborative learning.

Do I need any prior experience to join a workshop?

No prior experience is required. My workshops are designed for all skill levels, from beginners to advanced learners.

What materials or tools do I need for the workshops?

Materials vary by workshop, and a detailed list will be provided upon registration. For online sessions, you’ll need a stable internet connection and a device capable of running Zoom.

Is the course suitable for people outside of Canada

Yes, the course is open to participants worldwide. One on One Coaching Sessions can be scheduled in your time zone.

Are the workshops live or pre-recorded?

I offer both options: live Zoom sessions for group and one-on-one coaching and pre-recorded courses for self-paced learning.

ONLINE TRAINING SESSIONS

MINI WORKSHOPS & SELF LEARNING

 How do I access the downloadable workshops?

Once you register and complete payment, you will receive a link to download the workshop materials and video lessons.

Can I re-watch the video lessons?

Yes, the video lessons are yours to keep and revisit as many times as you like.

What is the difference between a mini workshop and a self-learning course?

Mini workshops are concise and focus on specific techniques, while self-learning courses are more comprehensive and include detailed lessons, guides, and projects.

ONLINE TRAINING SESSIONS

GROUP ONLINE TRAINING SESSIONS

How many participants are in a group session?

Group sessions are capped at 10 participants to ensure personalized attention and ample interaction.

Do I need to prepare anything before the session?

 Yes, a list of required materials and preparation steps will be sent to you upon registration.

What if I miss a live group session?

All live sessions are recorded. If you miss a session, you’ll receive a link to watch the recording.

ONLINE LEARNING

ONE-ON-ONE ONLINE COACHING

How do I book a one-on-one coaching session?

You can enrol and book a session directly through the website. Once your purchase is confirmed, I’ll send you an email with available dates and times so you can choose.

Can the session be customized to my specific needs?

Absolutely! One-on-one coaching is tailored to address your goals and challenges, whether it's mastering a specific technique or developing your creative process.

What happens if I need to reschedule my session?

You can reschedule your session up to 24 hours in advance. Contact me directly to arrange a new time.

PAYMENTS & POLICIES

What payment methods do you accept?

I accept all major credit cards, PayPal, and e-transfers (for Canadian residents).

Do you offer refunds?

Refund Policy

At Nancy Falconi Creative, we are committed to delivering a valuable experience. However, due to the nature of our offerings, please review our refund policy below:

Pre-Recorded Sessions:

Once you have received access to the pre-recorded Zoom sessions or downloadable products, refunds are not available as these are digital products.

1:1 Coaching Session:

If you need to cancel or reschedule your coaching session, you must provide at least 24 hours’ notice. Missed sessions without prior notice are non-refundable.

Exceptional Circumstances:

If you are unable to participate due to unforeseen circumstances, please contact us, and we will review requests on a case-by-case basis.

By registering for the course, you agree to these terms. For downloadable courses, refunds are not available after purchase.

Can I purchase a workshop as a gift?

Yes, gift certificates are available! Contact me to arrange a personalized gift for someone special.

Questions Not Answered?

If you have a question that’s not listed here, feel free to contact me directly by using the form on the Contact page.